Bonded Auction services. Enormous online jewelry auction site.




  FAQ's                
HOW DO I PAY FOR MY WINNING AUCTION?
HOW LONG BEFORE I RECEIVE MY ITEMS?
I STILL RECEIVE PAYMENT REMINDERS, WHY?
I BID BY ACCIDENT, DO I NEED TO PAY?
CAN I HAVE MORE TIME TO PAY
WHY HAVEN'T I RECEIVED FEEDBACK YET?
DO YOU DO RING SIZING?
WHY ARE MY E-MAILS GOING UNANSWERED?
I HAVEN'T RECEIVED MY PACKAGE YET?
WHY DIDN'T I RECEIVE FULL REFUND?
WHAT IS A BIDDER'S PREMIUM?
WHAT IS YOUR RETURN POLICY?

 HOW DO I PAY FOR MY WINNING AUCTION?

All payments must be made through PayPal. All major credit cards and e-checks are accepted through PayPal only. We are sorry but no personal checks, money orders or cashiers checks are accepted. When you are ready, click on the checkout button so we may process your order. You must make sure that your current e-mail address is the same e-mail address that is registered in your 'My eBay Preferences/Personal Information Page' to ensure proper communication. If you have Filters/Spam blockers, you may not receive communications from us and we may not be able to process your order. It is recommended that you go through our automated secure checkout system. However, we understand that there are circumstances when manually paying for an item is useful. For your convenience, in addition to our automated checkout system, you also can pay directly to PayPal or we can simply process your credit card.

Please forward your PayPal payments to support@hotjewelryauctions.com, and indicate the eBay ID and transaction number of the items being paid for.

 HOW LONG BEFORE I RECEIVE MY ITEMS?

Your item(s) will be shipped within 7 to 10 business days (excluding weekends & holidays) after you complete the 'checkout' process and your payment is confirmed. Once your item is sent, you will receive a shipment confirmation and tracking number. To estimate the shipping costs, please click on the shipping fees under the shipping menu. We can combine orders for you if you checkout at one time within a 5 day period. Insurance will be included for all shipments. We are not responsible for any items that are lost, damaged or stolen while in transit. If you have any questions about insurance & shipping costs, please contact us before bidding. Please provide us with a physical residential or business address for delivery.

 I STILL RECEIVE PAYMENT REMINDERS, WHY?

The payment reminders are system generated. If you have made a payment recently, you may ignore these reminders as they may just be caused by a slight system delay.

Usually, payment reminder problems are associated with PayPal e-check payments. E-checks take time to clear, depending on your bank's policies and processing schedules. We cannot process your order until we receive PayPal confirmation that your check has cleared. During this wait, you would continue to receive payment reminders, which you can ignore.

 I BID BY ACCIDENT, DO I NEED TO PAY?

Upon approval to bid and accepting terms & conditions within the Ebay Live Auctions platform. All bids are considered a legally binding contract. If for any reason it should occur that you are unable to fulfill your obligation, the buyer's premium must be met in order to cancel out the transaction. This will allow us to recap our live auction expenses. NO EXCEPTIONS!

We strongly encourage household pets of any kind be kept away from your bidding console along with underage children sitting upon your lap while working the live auctions. These are not excuses that will alleviate your obligation to a winning bid. If you anticipate only in viewing the auctions, please open "VIEW LIVE" console and not the one marked "BID NOW" during the live auction event. We conclude buyers having hit the space bar or moved their mouse wrong as to winning items unwillingly. These are still occurrences that happen on the bidders end holding your party responsible.

Procedure to have your winning bid to be cancelled and deleted:
  1. You need to go through our checkout process, which at this time the buyer premium of 15% is calculated

  2. You need to go to PayPal directly to pay for this premium. (Our checkout link will not accept partial payments)

  3. You bid will be cancelled and deleted from our system, once we receive confirmation of this payment from PayPal. If you do not have PayPal account, you need to pay with credit card. We will not report this to eBay as a strike against your account.


 CAN I HAVE MORE TIME TO PAY?

HJA must receive payment within 7 days of the end of auction. If payment is not received within the 7 days, you will be in default and your right to the item(s) will automatically be forfeited. HJA will then file a Non-Paying Bidder Alert to eBay (which may result in you being suspended indefinitely from eBay) if we do not receive payment by the eighth day after the end of the auction. You must notify us of any special circumstances that would delay you from meeting our payment policy requirements. Request additional time to pay.

We will turn over all non-paying bidders to collections. Our collections agency will mail and call in order to get payment completed. If not completed, all information is then turned over to all three credit reporting agencies for a default on a contract.

 WHY HAVEN'T I RECEIVED FEEDBACK YET?

We will leave you feedbacks only when we have received them first. If you want us to leave you feedbacks, you need to go ahead and leave us one FIRST. This is a way of you telling us that it is OK to leave feedbacks.

This practice of leaving feedback once received will protect members (wholesalers/resellers) that do not wish us to leave them feedbacks.

 DO YOU DO RING SIZING?

Yes, we do factory sizing.

*In US Dollar
Type of Jewelry Sizing Prices
Rings ¼ to 2 sizes up or down $30.00
Rings 2¼ to 4 sizes up or down $50.00
Necklaces add or remove links estimates
Bracelets add or remove links estimates

NOTE:
  •  Eternity rings cannot be resized.
  •  You need to e-mail us right after winnings and before paying to arrange for sizing.
  •  If a promo code has been e-mailed to you, proceed to checkout by clicking here
      then e-mail us the promo code, desired size and item number.
  •  Please remember that there is NO RETURN ON SIZED ITEMS.


 WHY ARE MY E-MAILS GOING UNANSWERED?

If you have Filters/Spam Blockers, you may not receive communications from us. To ensure delivery to your inbox (not bulk or junk folders) please add support@hotjewelryauctions.com to your address book.

 I HAVEN'T RECEIVED MY PACKAGE YET?

DOMESTIC SHIPMENTS ONLY

Once your package is shipped, you will receive a shipment confirmation and tracking number that you can use. Please allow 14 business days (excluding weekends & holidays) after you complete the 'checkout' process and your payment is confirmed, to receive your package.

Packages not received on time could be due to:
    1-Delayed shipping

      Due to release of item(s) from the factory (On rare occasions)

      In this case, please be more patient for your package will be in your hand soon.
    2-Your package is lost by the carrier,

      Please check your tracking number for updated information, if tracking number of the carrier confirms that you package has a "lost status", then we will replace your item(s) upon availability.
*We will not be able to replace your lost items if the carrier tracking shows a "delivered status" on the shipment.

 WHY DIDN'T I RECEIVE FULL REFUND?

If you choose to receive a refund for your return, simply request a Return Merchandise Authorization (RMA) Number here. Please note that shipping, insurance, and the buyer's premium cannot be refunded.

 WHAT IS A BIDDER'S PREMIUM?

All items are subject to a 15% Buyer's Premium . The Buyer's Premium is a fee traditionally charged by auction houses on the sale of fine goods. It is added to the winning bid/pre-auction sale price and is paid by the buyer as part of the total sale price. More specifically, auctioneers collect a premium to pay for their services (e.g. hosting a live auction event, advertising, authenticity guarantees, storage, and handling of merchandise).

 WHAT IS YOUR RETURN POLICY?

We are proud to have an unconditional, 'No Hassle-No Questions Asked' 7-day money back guarantee. Should you not be satisfied with your merchandise for any reason, you may return it within 7 days after receipt and receive a refund less all shipping & handling, insurance, bidder's premium and a 10% restocking fee. NO EXCEPTIONS.

Items for return/refund/exchange require an RMA number. RMA numbers are issued at www.hotjewelryauctions.com, under the Returns . Items being returned w/o RMA numbers visibly written on the box will be refused. Restocking fees, shipping fees, insurance fees, and 15% buyer's premium are not refundable. However, returns for credit/exchange may have the restocking fees waived.

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 Our Commitment

   Satisfaction Guarantee 100%
   "No Hassle, No Questions Asked" return and refund policy
   Brand new jewelry with authenticity certificate
   On time and Insured Shipping
   Courteous staff
   Below wholesale prices direct from factory
   Easy consolidated checkout system
   Only 100% genuine gems & solid gold
   A beautiful design and finish at a great buy
   We honor all our Terms & Policies


100% Satisfaction Guarantee
- If for any reason you are not satisfied with any item, return it for either an exchange or a refund of the purchase price.
All personal information you submit is encrypted and 100% secure
We offer online shipment tracking