Types of Returns |
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- Return for Refund
If you choose to receive a refund for your return, simply
request a Return Merchandise Authorization (RMA) Number here
. Please note that any shipping charges will not be refunded.
- Return for Store Credit
You may opt to keep a store credit for future orders when
you return your item(s). HJA will waive restocking fee of
10%, using this option. You will need to obtain a RMA number
here . Be sure to
choose the Return for Store Credit option when obtaining an
RMA number. New shipping charges apply.
- Return for Exchange
Item exchange is especially useful if you are not happy with
your winning and prefer to have your item exchanged with same
style or another style from our upcoming auctions. HJA welcomes
item exchanges and waives ALL FEES excluding shipping. However,
your replacement item will be shipped free of charge (you
do not pay the shipping twice!). You still need to request
an RMA number here .
Make sure you choose Return for Item Exchange when submitting
your request.
- Items received Damaged
All packages sent are insured! Not to worry, just send back
the damaged item and replacement will be on its way in no
time. Please request an RMA number here
.
NOTE:
** Items custom made and sized CANNOT BE RETURNED.
** We reserve the right to decline a refund
to any customer who does not adhere to our feedback policy
or fails to abide by our terms
and conditions .
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Return Policy |
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Your satisfaction is our top
priority! You may return your item for ANY reason, no explanation
necessary. If you are not satisfied, simply return within 7 days
after receipt and you will receive a full refund of the total purchase
price LESS ANY SHIPPING CHARGES.
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Return Instructions |
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Please send the package to
the address on your packing slip / receipt via an insured &
trackable method such as, USPS, DHL, UPS or FedEx. Properly pack
the merchandise and include the original jewelry pouch, jewelry
tag, copy of the receipt and gemological report (if applicable).
Merchandise must be returned in its original condition. Refunds
are generally made within 10 business days. (excluding weekends
& holidays).
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Our Commitment |
Satisfaction Guarantee 100% |
"No Hassle, No Questions Asked" return and refund policy |
Brand new jewelry with authenticity certificate |
On time and Insured Shipping |
Courteous staff |
Below wholesale prices direct from factory |
Easy consolidated checkout system |
Only 100% genuine gems & solid gold |
A beautiful design and finish at a great buy |
We honor all our Terms & Policies |
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