Bonded Auction services. Enormous online jewelry auction site.

• Return for Refund
  If you choose to receive a refund for your return, simply request a Return Merchandise Authorization (RMA) Number here . Please note that any shipping charges will not be refunded.
• Return for Store Credit
  You may opt to keep a store credit for future orders when you return your item(s). HJA will waive restocking fee of 10%, using this option. You will need to obtain a RMA number here . Be sure to choose the Return for Store Credit option when obtaining an RMA number. New shipping charges apply.
• Return for Exchange
  Item exchange is especially useful if you are not happy with your winning and prefer to have your item exchanged with same style or another style from our upcoming auctions. HJA welcomes item exchanges and waives ALL FEES excluding shipping. However, your replacement item will be shipped free of charge (you do not pay the shipping twice!). You still need to request an RMA number here . Make sure you choose Return for Item Exchange when submitting your request.
• Items received Damaged
  All packages sent are insured! Not to worry, just send back the damaged item and replacement will be on its way in no time. Please request an RMA number here .
  
  NOTE:
  
  **  Items custom made and sized CANNOT BE RETURNED.

  **  We reserve the right to decline a refund to any customer who does not adhere to our feedback policy or fails to abide by our terms and conditions .

Your satisfaction is our top priority! You may return your item for ANY reason, no explanation necessary. If you are not satisfied, simply return within 7 days after receipt and you will receive a full refund of the total purchase price LESS ANY SHIPPING CHARGES.

Please send the package to the address on your packing slip / receipt via an insured & trackable method such as, USPS, DHL, UPS or FedEx. Properly pack the merchandise and include the original jewelry pouch, jewelry tag, copy of the receipt and gemological report (if applicable). Merchandise must be returned in its original condition. Refunds are generally made within 10 business days. (excluding weekends & holidays).